SEND US A MESSAGE
Fill out the form below and our team will get back to you within 24 hours.
CONTACT INFORMATION
Institutional Email
Phone Number
Support Hours
24/7 Security Support
Business Inquiries: Mon-Fri, 9AM-6PM MST
Live Chat
Available on dashboard for active users
RESPONSE TIMES
We pride ourselves on rapid response times to ensure your security needs are addressed promptly:
Security Emergencies
< 30 minutes
Technical Support
< 2 hours
General Inquiries
< 24 hours
Billing Questions
< 48 hours
OUR LOCATION
Based in the United States with global support capabilities
GLOBAL SECURITY OPERATIONS
While our headquarters are in the United States, our security experts operate globally to provide 24/7 coverage and support for clients worldwide.
HEADQUARTERS
Missoula, MT, USA
United States of America
Global operations across multiple time zones
FREQUENTLY ASKED QUESTIONS
Quick answers to common questions about contacting our team
Q. What's the best way to contact for security emergencies?
For immediate security emergencies, use the emergency contact button in your dashboard. All enterprise plans include 24/7 emergency support via phone and encrypted chat.
Q. Do you support recharge card inquiries?
Yes! Contact our billing department for recharge card purchases, activation issues, or balance inquiries. We support recharge cards from multiple providers worldwide.
Q. How do I get technical support for scans?
Technical support is available through your dashboard's support section. For complex issues, you can schedule a call with our security engineers directly from the platform.
Q. Can I request a custom security package?
Absolutely! Contact our sales team to discuss custom security packages tailored to your specific needs, including enterprise solutions and white-label options.
Q. What information should I include in my inquiry?
Please include: Your account email, plan type, specific issue details, error messages (if any), and steps to reproduce the issue. This helps us resolve your inquiry faster.
Q. Do you offer security consulting services?
Yes, we offer professional security consulting for complex security needs. Contact our security consultation department to discuss your requirements and schedule an assessment.