PRIVACY POLICY

Your security and privacy are our top priority. This document explains how we collect, use, and protect your information.

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Information We Collect

We collect only the information necessary to provide our security testing services:

  • Account Information: Name, email address, phone number (for verification)
  • Payment Information: Recharge card codes, transaction history (no credit card details stored)
  • Scan Data: URLs, IP addresses, and scan configurations you provide
  • Technical Information: Browser type, device information, IP address (for security purposes)
  • Communication Data: Support tickets, emails, and chat conversations

Important: We never store sensitive information like passwords, credit card numbers, or personal documents uploaded for verification.

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How We Use Your Information

Your information is used exclusively for:

  • Service Delivery: Performing security scans and generating reports
  • Account Management: User authentication, subscription management
  • Payment Processing: Validating recharge cards and managing credits
  • Security Monitoring: Detecting and preventing fraudulent activities
  • Communication: Sending scan reports, service updates, and security alerts
  • Service Improvement: Analyzing usage patterns to enhance our platform

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

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Data Security

We implement enterprise-grade security measures:

  • Encryption: All data transmitted to/from our platform uses TLS 1.3 encryption
  • Secure Storage: User data is encrypted at rest using AES-256 encryption
  • Access Control: Strict role-based access controls for our team members
  • Regular Audits: Security assessments and penetration testing conducted quarterly
  • Data Minimization: We collect only what is necessary and retain it only as long as needed

Scan Data Retention: Scan results and reports are automatically deleted after 90 days unless you choose to archive them.

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Communication & Marketing

We believe in respectful communication:

  • Essential Communications: Scan reports, security alerts, and account notifications
  • Optional Updates: Platform updates, new features, and security tips (opt-in)
  • No Spam Policy: We never send unsolicited marketing emails
  • Unsubscribe: Every email includes an unsubscribe link

You can manage your communication preferences in your account settings at any time.

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Your Rights & Choices

You have control over your data:

  • Access: View all personal data we hold about you
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and associated data
  • Export: Receive your data in a portable format
  • Opt-out: Opt out of non-essential communications
  • Objection: Object to specific data processing activities

To exercise any of these rights, contact our privacy team at privacy@snipdef.io

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Third-Party Services

We use trusted third-party services for specific functions:

  • Payment Processing: Recharge card validation partners (region-specific)
  • Infrastructure: Cloud hosting providers with strong security certifications
  • Communication: Email delivery services for scan reports
  • Analytics: Anonymous usage statistics (no personal data)

All third-party vendors undergo security assessments and sign data protection agreements.